Shipping policy

At Groove Crust, we are committed to delivering your orders safely, transparently, and in full compliance with EU consumer protection laws and the General Data Protection Regulation (GDPR).

1. Shipping Destinations

We currently ship:

  • Within Bulgaria
  • Internationally (via Bulgarian Posts)

2. Shipping Methods
📦 Shipping within Bulgaria

Orders shipped within Bulgaria are delivered via:

  • Econt
  • Speedy

The available courier option may be selected during checkout, where applicable.

🌍 International Shipping

International orders are shipped via Bulgarian Posts.

3. Shipping Costs

Shipping costs are calculated based on the official tariffs of the selected courier service:

  • Econt
  • Speedy
  • Bulgarian Posts

The total shipping cost will be clearly displayed before order confirmation, in accordance with EU consumer transparency requirements.

4. Order Processing Time

Orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing time does not include delivery time.

5. Delivery Time

Estimated delivery times vary depending on destination and courier service:

  • Bulgaria: typically 1–3 business days after dispatch
  • International orders: delivery times vary depending on destination country and local postal services

Delivery times are estimates and may be affected by circumstances beyond our control.

6. Tracking Information

Tracking details will be provided where available once your order has been dispatched.

7. Customs, Duties & Taxes (International Orders)

For international shipments, customers are responsible for any customs duties, import taxes, or additional charges imposed by the destination country. Groove Crust has no control over these fees.

8. Failed, Delayed, or Undeliverable Shipments

Groove Crust is not responsible for delivery delays or failures caused by:

  • Incorrect or incomplete address details provided by the customer
  • Courier service delays
  • Force majeure events

Please ensure that all shipping details are accurate at checkout.

9. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us promptly at
sales@groovecrust.com, including your order number and relevant details.
We will assist you in accordance with applicable EU consumer protection laws.

Data Protection & GDPR Compliance
10. Use of Personal Data for Shipping

To fulfill your order, Groove Crust collects and processes only the minimum personal data necessary, such as:

  • Full name
  • Shipping address
  • Phone number
  • Email address

This data is used solely for order processing, shipping, and delivery purposes.

11. Data Sharing with Courier Services

Your personal data is shared only with the selected courier service (Econt, Speedy, or Bulgarian Posts) and only to the extent required to complete the delivery.

All courier partners act as data processors under GDPR and are obligated to protect your personal data.

12. Data Retention

Personal data related to shipping is stored only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal and accounting requirements under Bulgarian and EU law

13. Your Rights Under GDPR

In accordance with GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Restrict or object to data processing
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us at:
sales@groovecrust.com

14. More Information

For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.